Elite Protection Services

Former UK Commandos

100% Success Rate

Read Our COVID-19 Update

Whilst we are able, we will remain operational as normal, with our teams active on site and our head office open. As always our main priority is health and safety. We are advising our team members on government updates, advice and guidelines daily, if you should require any further information please contact us. We are all unsure of the potential impacts of COVID-19 however if required we have a business continuity plan in place whereby individual contacts will remain available by mobile phone and email. Our main phone lines will be diverted if necessary to ensure the business remains operational.

SPECIALIST SECURITY SERVICES

We remain on call to assist with your security concerns, our teams remain ready to mobilise with 48 hours notice. Should you require any further assistance then please call us on 020 3489 3892.

Thank you for your ongoing support and we wish you well during these unprecedented times.

What are soft skills?

The term ‘soft skills’ is often discussed as being a professional necessity in many sectors. Some organisations particularly those in the service industry may request soft skills when they are hiring new personnel. Similarly, some individuals may boast of their excellent soft skills when writing their curriculum vitae. Having excellent soft skills may sound very good, but what exactly are they?

 

Soft skills give an indication of an individual’s overall communication and people skills. Often described as emotional intelligence, they describe how a person interacts with other people. Within the working environment, an individual’s soft skills encapsulate how that person connects with their clients and colleagues. They can be difficult to accurately define however, they’re equally as important as many other professional skills.

 

Soft skills are an essential component to the professional credibility of an individual or an organisation. When performed correctly, soft skills can be instrumental in attracting and retaining the right clients. They are the fundamentals of human communication yet many still fail to grasp their importance. However be warned, underestimating the significance of these basic skills could be the equivalent of committing professional suicide.

 

As a service industry, the use of soft skills is applicable to the security sector where human interaction is commonplace. They can be the difference between a potentially volatile situation being antagonised or diffused and may be effectively used to subtly pacify a potential aggressor.

 

Many security operatives must navigate a precarious balance between being friendly and non-intimidating while also remaining assertive. The professional security operative should be adept with dealing with people and understand the importance of etiquette, knowing exactly when and how to apply the required level of assertion in accordance with the prevailing situation.

 

It is difficult to precisely describe what soft skills are due to the number of variables involved. This is particularly relevant for those providing close protection and residential security services where the ability to 'read the client' and adopt the right approach based on the personality traits and specific needs of the individual client (acknowledging this and acting upon it can be regarded as a soft skill). There should never be a one-size-fits-all approach but following these basic principles will help:

 

- Always take pride in your appearance and personal hygiene

 

- Exude self-confidence yet remain humble, always being polite and courteous

 

- Always display a calm temperament remaining tactful and diplomatic

 

- Remain friendly yet know when to be assertive

- Avoid overfamiliarity

 

- Always go above and beyond in the execution of your duties

 

Working on problem-solving skills, diplomacy and conflict management whilst consistently providing an impeccable level of customer service will undoubtedly build stronger relationships with colleagues and clients. In essence, good soft skills will help to build a strong rapport, instilling a sense of confidence and trust with those you work with.

 

Conversely, a deficiency in soft skills can seriously hinder your potential and damage any future opportunities. A lack of soft skills can cause a breakdown in team cohesion and instigate a toxic working environment which may lead to a termination of your employment. Therefore, you can dramatically influence your career by the way you interact with others.

 

Good soft skills are an essential requirement for those working in the private security industry especially for those providing close protection services or those employed on a residential security team where the client expects a professional service of the highest quality.

 

Good soft skills can present an opportunity to endear yourself to your colleagues and more importantly, your client and their associates. They can also be the difference between you remaining on a particular contract or being dismissed.

Soft skills are an indication of an individual’s emotional intelligence and their ability to interact with others. They help to cement relationships building confidence and trust - their professional significance should never be underestimated or overlooked.

 

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Testimonials

As a result of your impeccable service, Intrepid Protection has become our first choice when we require security services and I would have no hesitation in recommending you.

Diana Arama
Mayfair Networking Events

Intrepid provided the highest quality and professional security services that I have worked with. The entire operation is first class and very discrete. If you expect top of the line, you’ve found it.

G.C
Private Client, Kensington

The entire process from beginning to end was thoroughly diligent and completely professional. I thank your close protection team for always making us feel safe and reassured.

K.V.
Private Client, London

Intrepid Protection turned up on time to our event and carried out a risk assessment to ensure the event had no risk or accidents, they were highly professional at all times and went above and beyond. We can highly recommend their services.

Lisa Palmer
Mogul Private Office

Their understanding of the superyacht industry as a whole is also particularly impressive. Their personnel are polite, personable and very professional. Consequently, we have always received consistent positive feedback from both Captains and crew. Having used a number of other security providers in the past, Intrepid Protection are our preferred security provider and come very highly recommended. They are a pleasure to work with and I thank them for the services they have provided to us so far.

V.M.
Yacht Management Company, Seychelles

Their understanding of the superyacht industry as a whole is also particularly impressive. Their personnel are polite, personable and very professional. Consequently, we have always received consistent positive feedback from both Captains and crew. Having used a number of other security providers in the past, Intrepid Protection are our preferred security provider and come very highly recommended. They are a pleasure to work with and I thank them for the services they have provided to us so far.

V.M.
Yacht Management Company, Seychelles